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Portofino Complex Hotel Playa El Agua, Playa El Agua
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Key details
About the Hotel
Prolongacion Playa El Agua,
Playa El Agua,
Venezuela,
.,
Nueva Esparta
Portofino Complex is a resort located near Playa El Agua on Margarita Island, Venezuela. It features pedestrian paths surrounded by gardens and is situated just a short distance from the beach. The hotel is notable for its variety of local drinks and meals included in the stay.
Location
Portofino Complex is located approximately 25 miles from Santiago Marino Caribbean International Airport. The hotel is mere meters from the boulevard of Playa El Agua, which offers additional access to local attractions. Nearby beaches include Playa El Humo and Playa Parguito, enhancing the options for visitors.
Rooms
The hotel offers guest rooms equipped with essential amenities. Each room features air conditioning, a mini fridge, satellite TV, and a safe deposit box. The private bathrooms ensure comfort and convenience for guests. Rooms are designed for relaxation and ease during the stay.
Eat & Drink
Portofino Complex provides all meals along with mealtime drinks. Guests can enjoy a selection of local beverages, including beer, wine, soft drinks, and water. Drinks are available from morning until late evening. The dining experience caters to various preferences and enhances the overall stay.
Leisure & Business
The resort includes multiple swimming pools suitable for both adults and children. A souvenir shop is available on-site for guest convenience. The property emphasizes leisure activities, allowing guests to unwind and enjoy the resort's amenities. Business facilities are not explicitly detailed.
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Getting around
A list of all available modes of transport
City Center
Playa El Agua
1.9
mi
Airports
Santiago Marino Caribbean International (PMV)
23.6
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Cozy Room Ambiance
“The lighting in the room was perfectly adjustable, creating a warm and inviting atmosphere.” view full review
Impressive Shower Pressure
“The shower had excellent water pressure, making for a refreshing start to my day.” view full review
Relaxing Spa Retreat
“The spa facilities were really good, and the massage services provided a much-needed escape.” view full review
Convenient Kitchen Setup
“The kitchenette was well-equipped, making it easy to prepare meals during my stay.” view full review
General
Wi-Fi
Elevator
Dining
Restaurant
Bar/ Lounge area
Spa & Leisure
Swimming pool
Room features
Air conditioning
In-room safe
Media
Television
Show more
Location
Prolongacion Playa El Agua,
Playa El Agua,
Venezuela,
.,
Nueva Esparta
Map view
Prolongacion Playa El Agua,
Playa El Agua,
Venezuela,
.,
Nueva Esparta
City landmarks
Beach
Playa El Humo
3600 ft
Garden
Manzanillo
4800 ft
Playa El Agua
1.4
mi
6324
Punta Cabo Negro
1.1
mi
Playa La Punta
1.2
mi
6324
Manzanillo Beach
1.6
mi
playa parguito
1.5
mi
Agua Beach
1.7
mi
Shopping Area
Casa de Agua • Centro Comercial
1.8
mi
Mirador Puerto Constanza
2.0
mi
Cimarron
2.6
mi
Iglesia San Pedro y San Pablo
2.7
mi
Beach
Playa Guayacan
3.1
mi
Av 31 Julio el Cardon Isla de Margarita
Parque El Agua Isla de Margarita
4.1
mi
Nearby
Beach
Playa El Humo
3600 ft
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
6.4/10
Nice
Rooms
6.2
Location
7.2
Service
6.8
Dining
5.0
Guest reviews
6.4/10
based on 29 reviews
George
United States of America,
January
2025
5.0/10
I had a mixed experience at this hotel. While the staff was friendly, and the entertainment options were enjoyable, the overall condition of the rooms and the food quality left much to be desired. The location felt isolated at night, and there were issues with humidity and odors in the rooms.
Rooms
5.0
The rooms had a noticeable humidity issue and bad sewer smells; they definitely need renovations.
Service
7.0
The service was good, and the entertainment was fun, but it didn't make up for the room conditions.
Location
5.0
The hotel is located quite far from other attractions and felt very dark at night.
Dining
5.0
The food really needs improvement as there weren't many options, and the taste was inconsistent.
Facilities
6.0
While the entertainment options were fun, the overall facilities could use updates.
Drew
United States of America,
December
2024
5.2/10
Our stay at the Portofino Complex started out wonderfully with beautiful grounds and stunning outdoor areas. However, the experience quickly soured due to poor food quality and hygiene issues. While the room was spacious and had a nice view, the service was lacking, especially when it came to addressing issues we faced. Overall, while we enjoyed some moments, it certainly wasn't the luxurious experience we were hoping for.
Rooms
7.0
We stayed in a junior suite that offered great views of the ocean and pool area, but the air conditioning was capped high without adjustable knobs.
Service
5.0
Service at the resort was generally disappointing. Promises for maintenance and medical assistance seemed unreliable.
Location
6.0
The resort is well-positioned with easy access to a public beach, but the surrounding area felt basic and lacked nearby shops or attractions.
Dining
5.0
The dining experience was quite disappointing, with bland food and notable hygiene issues, including flies and poor kitchen practices.
Facilities
6.0
The facilities included several warm, clean pools, but the overall experience was marred by service and cleanliness issues.
Rose
United States of America,
December
2024
6.8/10
I recently organized a graduation trip for over 100 people, and we found the resort to be perfect for large groups. The beach was fantastic, with plenty of activities, and the staff was overall friendly. However, I heard mixed reviews about the dining options, and some guests faced issues like water outages and cleanliness on the beach. Overall, it was a good experience for a big group, but there are areas that need improvement.
Rooms
7.0
The rooms were adequate and clean, although some found them a bit small, which wasn't a huge issue.
Service
7.0
The staff was friendly and accommodating, especially the bartenders, but there were times when service felt a bit disorganized.
Location
9.0
The resort is just a short walk from Playa el Agua, one of the best beaches, making it a great spot for beach lovers.
Dining
5.0
Dining options were disappointing, with limited choices that didn't cater to North American tastes. Some guests had issues with food quality.
Facilities
6.0
The resort had nice grounds and plenty of activities, but cleanliness on the beach was often lacking, which is a shame.
Brian
United States of America,
November
2024
6.6/10
I just returned from a trip and I have mixed feelings about my stay. The hotel had a lovely atmosphere with friendly locals and great tours, but unfortunately, many guests, including myself, faced health issues due to the food. The amenities were decent, but the food experience really overshadowed my vacation.
Rooms
6.0
The rooms were alright, but they felt a bit damp and the air conditioning was not working well.
Service
8.0
The staff was well-trained and polite, which added to the overall experience.
Location
9.0
The location of the hotel was convenient for exploring the island and taking tours.
Dining
5.0
The food was bland, and many guests suffered from illness due to it; I suggest dining at local restaurants instead.
Facilities
7.0
The amenities were satisfactory, but nothing extraordinary stood out.
Bruce
United States of America,
November
2024
7.2/10
Rooms
Service
Location
Dining
Facilities
Ellen
United States of America,
November
2024
7.6/10
I had a fantastic time at this all-inclusive resort. The staff was incredibly friendly, and the animation team worked hard to keep everyone entertained. However, the dining options were somewhat limited, and the rooms could use some updates. Overall, it was a great value for a fun and relaxing vacation.
Rooms
7.0
The rooms were simple but clean and comfortable, although the shower curtains were too small.
Service
9.0
The staff were always smiling and eager to help, making our stay enjoyable.
Location
8.0
The resort is situated right by a clean beach, though the undertow can be strong.
Dining
6.0
The food was eatable but not particularly impressive, with limited variety.
Facilities
8.0
There are several clean pools and plenty of beach lounges available for relaxation.
Mike
United States of America,
November
2024
8.0/10
I had an enjoyable time at the hotel, which had a nice pool area and beach. The rooms were simple but comfortable enough for a relaxing getaway. The service from the animation team was fantastic, always cheerful and encouraging participation in activities. However, the food could use some improvement as it lacked variety and quality. Overall, it was a decent all-inclusive experience, but I wouldn’t call it luxurious.
Rooms
7.0
The rooms were simple and relatively comfortable, though they lacked some amenities like a hairdryer.
Service
9.0
The staff, especially the animation team, was great and helped to keep the atmosphere lively and fun.
Location
8.0
The hotel is conveniently located with a clean beach, although the undertow can be strong.
Dining
5.0
The food was edible but nothing spectacular, definitely not something to rave about.
Facilities
8.0
The pool area was nice and there were always available chairs, making it a comfortable spot to relax.
John
United States of America,
November
2024
6.4/10
The Portofino Hotel is a decent choice for those looking for an affordable all-inclusive experience, especially if you want plenty of activities on-site. The grounds are beautiful, and the pools are a highlight. However, the plumbing issues in the rooms and the limited variety in food options could be off-putting for some. Overall, it's a great spot if you want convenience and entertainment without breaking the bank.
Rooms
6.0
The rooms were generally clean but had notable plumbing issues, including toilet problems and water pooling from the shower.
Service
8.0
The staff were helpful and friendly, always willing to assist with information about local tours and places.
Location
6.0
The hotel is located near a public beach, but the surrounding areas are underdeveloped with limited activities off the hotel grounds.
Dining
5.0
The dining options were limited, with much of the food being fried and not particularly health-conscious, but the taste was decent overall.
Facilities
7.0
The hotel has 3 large pools and offers a variety of entertainment options, which is great for families.
Charles
United States of America,
October
2024
7.4/10
My stay at the hotel was both enjoyable and eye-opening. The staff was friendly and accommodating, and the rooms were clean. While the beach experience was not ideal due to rough waves, the facilities and activities around the hotel made for a good time. I appreciated the convenience of having on-site dining options, though I think improvements could be made in that area. Overall, it felt like good value for the price, but I would consider other location options for a better beach experience.
Rooms
7.0
We initially had a noisy room, but after addressing it, we moved to a room with a terrace that was much better. The rooms were cleaned daily, which was great.
Service
8.0
The staff was really nice and eager to help, though communication in English was sometimes a bit tricky. Overall, they made our stay pleasant.
Location
6.0
The hotel is situated nicely, but the beach conditions were rough, limiting swimming opportunities. A short taxi ride can take you to better beaches on the western coast.
Dining
7.0
Dining options were decent with a good variety of food, but I found the quality could improve. Two snack bars offered some quick bites to switch things up.
Facilities
9.0
The pools were a highlight and well-maintained, providing some good relaxation after a day out.
Diane
United States of America,
September
2024
5.0/10
My stay at this hotel was quite mixed. The room I got had a terrible odor that took ages to address, and though I eventually got moved to a different room, the overall quality of the accommodations was quite lacking. On the bright side, the hotel featured a beautiful beach and several pools, making for some enjoyable days despite the frustrations.
Rooms
5.0
The room I initially stayed in was terrible, with a pungent odor and uncomfortable beds. The floors were damp, making it feel quite unwelcoming.
Service
5.0
The service was lacking; it took a long time for someone to respond to my complaints about the room, and the staff at reception were not very accommodating.
Location
7.0
The hotel's location is decent, especially with access to a private beach and multiple pool areas for leisure activities.
Dining
Facilities
6.0
The hotel had several pools and access to a private beach, which were great for relaxing, though the structure was a bit run down overall.
Robert
United States of America,
September
2024
5.8/10
My stay at this hotel had its ups and downs. The beach was gorgeous and the atmosphere lively with plenty of activities like pools and restaurants. However, I found the food options to be very limited and bland, which was disappointing. The presence of stray dogs was off-putting, and the smell from the sewer during showers was unpleasant. Overall, I wouldn’t rush to recommend it.
Rooms
7.0
The rooms were simple, built into the walls with lots of ceramic, and had decent air conditioning, though a bit cold for some.
Service
5.0
The service could be improved, especially with food availability upon arrival and departure.
Location
7.0
The hotel is conveniently located, but getting to the main surf spot requires a long walk or a cab ride.
Dining
5.0
Dining was disappointing with repetitive and bland options every day. The lack of variety really affected the experience.
Facilities
6.0
The hotel had plenty of facilities like pools and bars, but stray dogs and unpleasant sewage smells were a downside.
John
United States of America,
September
2024
7.8/10
I had a wonderful stay at the Portofino/Portobello resort. The check-in process was seamless, and I loved the well-maintained grounds and pools. However, the food wasn't very exciting, and the service could be a bit slow at times. Overall, it was a great experience with lovely weather and decent amenities for the price.
Rooms
8.0
We were given a junior suite that overlooked the ocean. It was spacious and had a full kitchen, which was a nice bonus.
Service
7.0
The staff was helpful, although the response time for some requests was a bit slow.
Location
8.0
The resort is conveniently located with a beautiful beach, though it can be a bit far from local attractions if you're looking to explore.
Dining
5.0
The food options were pretty bland and repetitive during my stay, with just one standout meal.
Facilities
9.0
The pools were fantastic and well-maintained, making for a relaxing atmosphere.
Kirk
United States of America,
September
2024
5.4/10
My stay at the hotel was a mix of good and bad experiences. While I found the grounds to be well-kept with friendly staff, the dining options were lacking and the rooms had some issues. I appreciated the festive atmosphere during the nights, but the food and service could definitely use some improvements.
Rooms
6.0
I faced some issues with my room initially, including water on the bathroom floor, but the second room was much better. They were clean but on the smaller side.
Service
5.0
Service was hit or miss. The bartenders were excellent, but the dining service was disorganized, leading to long waits for coffee and other items.
Location
7.0
The hotel is located on the windward side, which made for some rough ocean conditions, but it was still a nice spot overall.
Dining
5.0
The food was mediocre with limited appeal, especially for North American tastes. Some nights were better than others but overall it didn't impress me.
Facilities
5.0
The facilities were okay, although I noticed garbage on the beach which detracted from the experience. The hotel grounds were decent but could be better maintained.
Robert
United States of America,
September
2024
7.0/10
I had a mixed experience at the hotel. The surroundings were clean, and I loved the multiple pool options and cabanas for relaxation. However, I faced issues with the room's air conditioning and noise levels, which were a letdown. Dining options were varied, but the food quality was inconsistent. Overall, it’s a decent choice if you enjoy pools and can tolerate a few setbacks.
Rooms
6.0
The rooms were mostly clean, but noisy air conditioning was problematic in some units. One room we tried was quite outdated.
Service
8.0
The staff was friendly and helpful, making an effort despite language barriers. Overall, they contributed positively to my stay.
Location
7.0
While the hotel felt isolated from the city, taxis were readily available for about three euros, making it convenient to go out when needed.
Dining
5.0
Dining at the hotel had great variety, but the taste of the food didn't always impress. The local snack bars offered better options, though.
Facilities
7.0
The hotel featured several swimming pools and cabanas, which were nice for relaxation, but the beach conditions were less than desirable for swimming.